In the years ahead, AI will raise three big questions for bosses and governments. One is the effect on jobs. Although bosses publicly praise the broad benefits AI will bring very much, their main interest lies in cutting costs. One European bank asked a technology company to find a way of reducing the staff in its operations department from 50,000 to 500. This special report has shown that AI-enhanced tools can help reduce staff in departments such as customer service and human resources by a large amount. The McKinsey Global Institute finds that by 2030 up to 375m people, or 14% of the global workers in companies or countries, could have their jobs automated away. Bosses will need to decide whether they are prepared to offer and pay for retraining, and whether they will give time off for it. Many companies say they are all for workers developing new skills, but not at the employer's expense.
A second important question is how to protect privacy as AI spreads. The Internet has already made it possible to track people's digital（数字的）behaviour in extremely small detail. AT will offer even better tools for businesses to monitor consumers(客户) and workers, both online and in the physical world. Consumers are sometimes happy to go along with this if it results in personalised（个性化的）service. But AI probably brings privacy violations (侵犯) that are seen as shocking and morally unacceptable. In the wrong hands, useful technology could be against fair and equal treatment. Countries with a record of the careful watching of a person place, especially by the police or army and human-rights abuses already using AI to monitor political activity. The police around the world will use AI to spot criminals, but may also look on ordinary citizens secretly, in order to discover things or find out information about them. New rules will be needed to ensure agreement on what degree of monitoring is acceptable.
The third question is about the effect of AI on competition in business. Today many firms are competing to provide AI-enhanced tools to companies. But a technology company that achieves artificial intelligence could race ahead of competitors, put others out of business and lessen competition. This is unlikely to happen in the near future, but if it did it would be of great concern.
