1. (2019·莆田模拟) 听下面一段独白，回答以下小题。

Good morning. This is Lydia speaking. Now I have no other choice but to call you to<br />complain about the recent purchase of a woolen sweater from your department store on Phillips<br />Street on September 25th. I recently washed the sweater in cool water following the instructions.<br />However, when I moved it from the machine, the sweater became too large and wrinkled and<br />no longer fit me well. I phoned the store last Tuesday, which was October 12th, and<br />spoke to the shop assistant, a Mr. Morris, who was rather rude on the phone, and informed<br />me that I could not get a replacement sweater as it was purchased at a reduced price. Later,<br />I phoned again, but once more received a cold answer from one of your helpline staff<br />that she could do nothing to help. I felt really upset, for I have been a regular customer<br />of your store for many years, and until this incident, I've never had any complaints. I<br />must tell you, I feel disappointed to be treated in such a manner. I demand an apology for<br />this manner, and I think you should have a talk with your workers. I'm expecting you<br />to ring me back as soon as possible. Good morning. This is Lydia speaking. Now I have<br />no other choice but to call you to complain about the recent purchase of a woolen sweater<br />from your department store on Phillips Street on September 25th. I recently washed the sweater<br />in cool water, following the instructions. However, when I moved it from the machine,<br />the sweater became too large and wrinkled, and no longer fit me well. I phoned the store<br />last Tuesday, which was October 12th, and spoke to the shop assistant, a Mr. Morris,<br />who was rather rude on the phone, and informed me that I could not get a replacement sweater<br />as it was purchased at a reduced price. Later, I phoned again, but once more received a cold<br />answer from one of your helpline staff that she could do nothing to help. I felt really<br />upset, for I have been a regular customer of your store for many years, and until this<br />incident, I've never had any complaints. I must tell you, I feel disappointed to be treated<br />in such a manner. I demand an apology for this manner. And I think you should have a<br />talk with your workers. I'm expecting you to ring me back, as soon as possible.

1. （1） When was the sweater bought?

   A . On September 25th. B . On October 12th. C . On October 25th.
3. （2） What is the speaker's problem with the sweater?

   A . It became out of shape. B . It was the wrong size. C . It was washed in a wrong way.
5. （3） What does the speaker mainly complain about?

   A . The price. B . The service. C . The quality.
7. （4） Who is the speaker probably speaking to?

   A . A manager. B . A shop assistant. C . A member of the helpline staff.