The Internet has completely changed the workplace over the past three decades. Artificial Intelligence is now all set to do the same, and businesses that don't take advantage of the technology risk being left behind.
Global tech giants (巨头) like Amazon have been leading the change, and businesses of all sizes are now using the technology for employing and managing their staff.
Among them is L'Oreal. With about a million applicants for roughly 15,000 new positions each year, the company is using AI to hire.
“We really wanted to save time and focus more on quality, diversity and candidate experience. And AI solutions were the best way to go faster on these challenges, said Eva Azoulay, global vice-president of L'Oreal's Human Resources Department.
The company uses Mya, a chatbot, to save employers' time during the first stage of the process. It handles routine questions from candidates, and checks details such as availability and visa requirements. Should candidates make it to the next round, they'll run into Seedlink, an AI software that scores applicants based on their answers to open-ended interview questions. These scores don't replace human judgment, said Azoulay, but they do pick out candidates who might not seem like obvious choices.
Early results have been promising. For one internship program, where 12,000 people apply for about 80 spots, employers claim they saved 200 hours of time while hiring the most diverse group to date.
Other businesses have gone beyond employment and are using AI to help manage employees. Some UK firms have started using Isaak, a system designed by the London-based company StatusToday, to track how many hours staff spend online and the number of emails they receive. London real estate agent JBrown has been using this system since March. CEO James Brown said it helps the firm understand employees' habits and prevent them from overworking. "It enables us to solve bottleneck problems and relieve overburdened employees," he said.
Despite these examples of good practice, there is still a long way for AI to reach its full potential (潜力), and the technology comes with risks. Another AI danger could be its impact on jobs through automation (自动化). McKinsey predicts AI could add $13 trillion to the global economy by 2030, with early adopters doubling their cash flow over that period. But the demand for repetitive (重复的) or digitally-unskilled jobs could drop by around 10%, the consulting firm said in a 2018 report.
