1. (2017·杭州模拟) 根据文章大意，填上空格
Last month, Mr. and Mrs. Walter moved to a small town because they both retired from work and wanted to live a peaceful life. After being there a short time, Mrs. Walter complained to her next-door neighbor. She told him about the poor service she received at the local convenient store. She was hoping the neighbor would repeat her (satisfy) to the store owner.
The next day the newcomer went to the store, the owner greeted her with big smile. He told her happy he was to see her again, and said he hoped she liked their town. He also offered (he) as a resource to Mrs. Walter and her husband as they got settled. Then he took care of her order quickly.
Mrs. Walter was very (surprise). When she got home, she reported the big change to her neighbor. “I suppose you told him how poor I thought the service was,” she guessed.
“Well, no,” the neighbor said. “In fact—and I hope you don,t mind—I told him you were amazed at the way he had built up this small town store, and you thought it was one of (good)-run stores you,d ever seen.”
Mrs. Walter, s neighbor understood that people want to (respect). Actually, most people will do nearly anything for you if you treat them respectfully. That means (make) it clear to them that their feelings are important, and their opinions are precious.