A: Can I help you?
B: Yes, please. I want to my mobile phone.
A: What's wrong?
B: The screen went black last night.
A: Did you have , like dropping it on the ground, or into water?
B: No.
A: Well, then the repairman will help to open it up and check the inside.
B: ?
A: It depends. Have you got the receipt (发票)?
B: Yes. Here you are.
A: OK. You bought it from us on July 9, only a few days ago. Then you won't have to pay for the repair.
B: I see. When can I ?
A: I'm not sure. We will give you a call as soon as it's fixed. Your name, please?
B: Thomas Tarshis, that is T-A-R-S-H-I-S.
A: ?
B: 627935.
A: 627935. OK, that's it.
