When I saw her tonight she smiled and recognized me. I smiled back at her. She was looking more relaxed even though she was still busy doing her job. I have noticed her several times this last few months and she always looks so much happier now. Tonight when I talked with her I noticed her name tag. Her name is Pamela.
Pamela works at the express checkouts in a busy supermarket. She deals with problems when the self-service checkout experiences a problem (no price on product, machine problems, etc.). She monitors these checkouts and usually has hardly dealt with one complaint before another is created.
When I first talked to Pamela, I had called her to the checkout I was using. There wasn't any problem with the checkout though. My problem or should I say concern was about Pamela. She looked tired and was under a lot of stress as she quickly moved from one checkout to the next. It's a bit of a fire-fighting job.
I told Pamela that she needed to slow down. I told her she wasn't getting paid enough to be working as hard as she was working. I told her that we, the customers, could wait and it was very bad for her health to be putting herself under such pressure. I told her that our expectations were not as hard as the ones she set for herself. Pamela told me she would slow down. I could tell she was touched that not only did I notice her stress but I chose to talk to her about it and was concerned for her health. I gently told her things had to change. I told her I would be looking out for her in future to see if she had taken my advice on board. She smiled and said, "I promise that I will next time."
注意：
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Paragraph 1：
When I saw her she was still doing her job but there was such a difference.
Paragraph 2：
I am proud of myself.
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