1. (2021高一下·九台月考) 听材料，回答以下各题。

1. （1） After how many rings do the people in the group usually answer the phone?

   A . After two rings. B . After three rings. C . After four rings.
3. （2） How many scores does the group get for friendliness as a whole?

   A . 4 out of 10. B . 6 out of 10. C . 8 out of 10.
5. （3） What was advised to improve friendliness on the phone?

   A . Using some good phrases. B . Removing the hold music. C . Asking the caller's name.
7. （4） who is speaking with the speaker?

   A . Customers. B . Interviewers. C . Employees