A passenger told an air hostess（空姐）that he needed a cup of water to take medicine when the plane just took off. She told him that she would bring him the 1 soon. Twenty minutes 2, when the passenger's ring for service sounded, the air hostess realized it at once. She was so busy that she 3 to bring him the water. So the passenger was held up（延迟）to take his medicine. She hurried over to him 4 a cup of water, but he 5 it. In the following hours on the flight,6 time the air hostess passed the passenger, she would ask him with a smile 7 he needed help or not. But the passenger never 8 her words.
When he was going to get off the 9, the passenger asked the air hostess to hand him the passenger's booklet（意见簿）. She was very 10. She knew that he would write down bad words, which might make her 11 the job.12 with a smile she handed it to him. After the plane landed, she 13 the booklet, and there was a smile on her face because the passenger wrote, “On the flight, you asked me if I needed help for twelve times in all. How can I refuse 14 twelve friendly smiles?”
That's right! It was the twelve smiles of the air hostess that moved the passenger 15and of course she wouldn't lose her job!
