1. (2021高二下·乐清期末) 听下面一段较长对话，回答以下小题。

1. （1） What's the woman's attitude towards the mistake made by customer service?

   A . Delighted but anxious. B . Disappointed and angry. C . Annoyed but understanding
3. （2） How will the store make up for the mistake they have made?

   A . Apologize to the woman. B . Send her the right bag by express mail. C . Give her a refund of the money paid for the bag.