1. (2021高二下·杭州期末) 听材料，回答问题。

Hello? May I speak with the manager, please?<br />Yes, I'm the restaurant manager. How can I help?<br />Well, I came for afternoon tea as a special occasion to celebrate my mother's 60th birthday.<br />I was told the food in your restaurant was good value for money, so it was supposed to be a good time, but it was not.<br />The beef had started to go bad, and the milk had turned sour.<br />And worst of all, we asked for the bowl three times, and I had to wait for over 40 minutes.<br />I'm sorry to hear this, madam. Did you inform one of the staff of these issues at the moment?<br />No. I didn't want to make a fuss in front of my family. As a five-star hotel, you are expected to offer the best food and service.<br />So I'm pretty disappointed about this, to be honest.<br />I'm sorry to hear that your experience with us was disappointing. I will discuss with my staff, and I promise that this will not happen again.<br />As a gesture of goodwill, I would like to offer you a meal at half the price, including a 12-inch chocolate cake.<br />I hope that you will return and experience our usually excellent service and food.<br />Okay. Thank you.<br />Hello? May I speak with the manager, please?<br />Yes, I'm the restaurant manager. How can I help?<br />Well, I came for afternoon tea as a special occasion to celebrate my mother's 60th birthday.<br />I was told the food in your restaurant was good value for money, so it was supposed to be a good time, but it was not.<br />The beef had started to go bad, and the milk had turned sour.<br />And worst of all, we asked for the bowl three times, and I had to wait for over 40 minutes.<br />I'm sorry to hear this, madam. Did you inform one of the staff of these issues at the moment?<br />No. I didn't want to make a fuss in front of my family. As a five-star hotel, you are expected to offer the best food and service.<br />So I'm pretty disappointed about this, to be honest.<br />I'm sorry to hear that your experience with us was disappointing. I will discuss with my staff, and I promise that this will not happen again.<br />As a gesture of goodwill, I would like to offer you a meal at half the price, including a 12-inch chocolate cake.<br />I hope that you will return and experience our usually excellent service in food.<br />Okay. Thank you.

1. （1） Why does the woman make the call?

   A . To make an apology. B . To make a complaint. C . To make a suggestion.
3. （2） What was wrong with the food?

   A . It was not fresh. B . It was too expensive. C . It was not cooked well.
5. （3） What is the woman most unsatisfied with?

   A . The wrong bill. B . The rude waiter. C . The slow service.
7. （4） How will the man solve the problem?

   A . Offer a free meal. B . Return her money. C . Provide a meal at a discount.