A McDonald's restaurant has been rated one of the worst in the UK, out of 1,300 of the chain's outlets. The restaurant in question is in Kingswinford near Dudley, and Birmingham Live reports it has attracted a rating of just two.
Birmingham Live Reporter Dayna Farrington found when she went to see it for herself ...
Setting
As I walked into the restaurant itself, I noticed it was fairly busy for nearly 11 a.m. on a Tuesday in January. It looked clean and well organized. I didn't see any messy tables, or food left lying around. The outside was also tidy - no overflowing bins or rubbish dumped. I'd definitely seen worse McDonald's in the past.
Service
There was no one serving behind the counter when I arrived at the restaurant, only those handing out the orders. It might be a sign of the new Covid times as you have less interaction with others.
Having read reviews on TripAdvisor about items being missed from orders and cold food, I wasn't holding out too much hope. Upon collecting my order, it looked as if everything was there. And it was - there was nothing missing from my order. So good start so far. I tried the large chips first which came with the main meal. These were piping hot. I also tried some hot chocolate. It wasn't the nicest drink I've ever tried, but it was OK.
Overall
So I headed to the Kingswinford branch full of fear of what might be in store after reading the overwhelmingly terrible reviews on TripAdvisor. It was not as bad as the reviews made out.
A. But is it really that bad?
B. Would the restaurant be messy?
C. For first impressions, it didn't seem too bad.
D. But, I have to be honest, I was pleasantly surprised.
E. So I had to use the self-service screens, which was no big issue.
F. Even the most latest reviews from December are very negative.
G. Yet within minutes, I was being presented with a large tray of food.
