In the midst of the COVID-19 pandemic, Julia Koch, a first-grade teacher, received a call from Cynthia Phillips, who was having technique difficulties with her granddaughter's tools for online learning.
Koch 1 knew something was wrong with Phillips. The two women had spoken numerous times, but Koch had never heard the grandmother 2 quite like this. Her words were so 3 that Koch could barely understand her, although she was able to 4 that Phillips had fallen four times that day. Koch phoned her principal, Charlie Lovelady, who 5 that he would call and check on Phillips himself.
Just like Koch, Lovelady could barely understand Phillips. He 6 that she might be having a stroke (中风）because he recognised the 7 which his father had suffered from. Lovelady was able to make out the word 'kid' and immediately became 8 that Phillips's two grandchildren, aged six and eight, were probably home alone with her - she was their primary guardian - and scared.
Lovelady asked his office manager to send a(n) 9 to the grandmother's home. When he 10 less than ten minutes later, the ambulance crew was treating Phillips while the two girls, looking visibly 11, were outside with a neighbour. The quick response from Koch and Lovelady saved Phillips's life. She arrived at the hospital 12 to get treatment before chronic (长期的）damage occurred.
Virtual learning has been a(n) 13 across the world, but ifs fair to say that it has also helped communities grow 14. Many teachers have given their personal phone numbers to students and families in case they needed extra help. In this case, the exchange was actually 15.
