Suppose you are out shopping and come across an acquaintance who starts telling you a story that seems to be dragging on and on. You want to seem interested, so you offer the occasional "Oh" or "I see". To your surprise, though, this person angrily stops in their tracks and says, "Sorry if I'm boring you!"
Where did this come from? Clearly, your body language must have betrayed you. The idea that verbal (口头的) and nonverbal messages can conflict was the inspiration for a recently published study from Yale University's Lueylle Armentano. As part of her study of communication in relationships, Armentano's research also examined communication channels in people meeting for the first time.
To test the role of verbal-nonverbal mismatch on emotional communication, Armentano and her partner created experimental conditions to see what happens when someone asks for help from strangers. The research team created videotapes of a fellow Yale student expressing nervousness in his words, bodily gestures, or both. The bodily gestures included running his hands through his hair, grabbing his arm, and facially expressing uneasiness. The key question was whether the other participants, another 82 Yale students, would believe the student and provide the help he was requesting. They needed to give their responses.
Turning to the findings, those nonverbal cues (提示) of nervousness had a greater impact on helping behavior than the verbal cues. Surprisingly, helping behavior was the highest when verbal expressions of nervousness were low but nonverbal cues were high.
Recognizing that your body language can outweigh your words means that you need to be mindful of what your body is doing when you're interacting with others. Generally, when someone is speaking to you, you want to look like you're interested. Not only should you maintain eye contact, but you should keep your body still and face toward the other person. If you're not trying to look interested, it may be more polite to say you have to be somewhere else.
