As a roofing contractor (承包商), Ken Hendricks was fed up with the awful service he was getting at home- building supply centers. But he didn't get 1--he started his own company.
Today, 25 years later, Hendricks is CEO of ABC Supply, the largest wholesale 2of roofing in the US. He 3the business on old-fashioned family values. "My dad was a hardworking, honest person, "says Hendricks, the son of a roofer. "But my father didn't get any 4because of what he did. "When Hendricks left high school to work with his dad, he saw that 5was extended to contractors by the business owners who sold them building materials. They were 6in one thing: selling something. Whether it 7or not, they didn't care. Hendricks took that 8to heart, determined to put the customer first.
After 20 years of 9his own roofing business, he had the finances and experience to make a (n) 10and ABC Supply was born. In four years, the company 11or opened nearly 50 stores and made ﹩183 million in sales. "Compared to most companies, one thing we've done 12is to always keep the people in place. "Hendricks is always 13ways to reward his people.
" Don't let money be the 14, " he advises anyone starting a business." 15, understand what the customer needs. When you help your customer grow, you grow. "
