1. (2023高三下·吉林月考) 听下面一段对话，回答问题。

1. （1） What mistake did the woman make?

   A . She sold some faulty desks to the customers. B . She turned down the customers' request. C . She sent one kind of desks to the customers.
3. （2） What do the customers intend to do now?

   A . Buy some other kinds of furniture. B . Have their faulty desks replaced. C . Ask for their money back.
5. （3） How will the woman solve the problem?

   A . By calling to explain everything. B . By meeting the customers in person. C . By turning to her colleague for help.