When you meet an accident or a dangerous situation, you need to call the emergency operators（紧急接线员） first. But not everyone feels it's easy when talking to emergency operators. Sometimes they don't know what they can say.
Nature （性质） of the emergency.
Be simple. Don't tell the story of a car going all over the road. Simply tell the operator what you have seen.
If you're calling on a mobile phone, do not think that the operator knows where you are. You need to tell them where you are. If you don't know, describe the area clearly, including information like stores' names, shopping centers or crossings.
Information of the emergency.
Information about whether someone gets hurt. Do your best to tell them how many people get hurt.
It helps the operators to know the detailed（详细的） situation of the accident. Leave your own phone number. If someone needs to keep in touch with you about being a witness（目击者）, this is also a good way to find you.
Correct answers of the emergency.
In addition to those mentioned above, if you don't know the answer to a question, then say no to the operators. They would rather you didn't answer the question than give wrong information.
I hope you don't need to make these calls. If you need, stay calm and give as much information as you can.
A. The place of the emergency.
B. Don't try to guess the answer.
C. If you don't know, you can tell them what you think.
D. Here's what you need to say when you call 120 or 110.
E. If you know the address of the emergency, it will be great!
F. By this way, it will be easier for the operator to connect with you.
