Mr Smith has a small supermarket in a small town. All the people who live nearby like to 1 there. But several years ago, a big chain store appeared in that area. It sold all kinds of things2 the toothbrush to TV and the price was pretty low 3 a lot of small shops closed down except（除了）Mr Smith's. The manager(经理) of the chain store wanted to find out the sceret. He saw a lady buying things there by accident and stopped her4 and asked, "Madam, could you tell me why don't you buy them in the big chain store?"
The lady told him the whole story. Three years ago after her divorce(离婚), she worked hard to raise her family herself. One day, when she bought things in the supermarket, Tom, one of her little children, asked her to buy him a new pair of shoes. He cried, "I had a basketball match, but all the people5 at me because of the shoes. " She wanted to but her money was only 6 for a bottle of milk. "I am sorry but I 7 when we have money... "the mother said. Tom ran away angrily. The woman stood there weeping(哭泣). Later she realized that 8 was patting(轻拍)on her back. It was Mr Smith. He gave her pair of new shoes and said, " Don't worry about the money. You can pay me later. "
After that, the manager of the chain store knew the 9 of Mr Smith's success. He decided that he would think of the needs of his customers(顾客) 10 making money only . That's what makes a business successful.
