Violette Childe, 67, is a dining companion who helps serve patients lunches. The role was introduced ten years ago by a dietitian concerning that some patients were not eating their meals.
"Many of our patients are elderly and can be confused by the noisy, busy environment of the hospital and so won't focus on eating," explains Yvonne Donglas-Morris, head of volunteering, who oversees the activities of all 528 of the trusty volunteers. "Staff are busy with the clinical side of things, so the dining companions were introduced. They will assist the patients and encourage them to eat."
Violette, a retired library manager, has been helping out for six years. "It makes me feel a bit more complete," she says simply. "Helping with the meals frees up the nurses to get on with other things. I believe in being a part of the community and this hospital is part of my community."
Another key role is played by the discharge volunteers, who offer support to the elderly, especially those aged 70 and over—leaving hospital to return to an empty home. The team has a budget of £10 per person and will pop to the shops and buy milk, bread and a meal to tide them over for the first few hours. They then call the patients regularly, for as long as they need, to check how they are getting on and if they need extra support.
The volunteers in Kingston work from a dedicated office—a small room in one of the buildings on the hospital grounds, where a Christmas tree decorated with baubles (小饰物) bearing the faces of volunteers sits in the corner. "All the volunteers come and gather here; it gets very busy at times," smiles Nicola Hutin, 67, a discharge support volunteer. A mother of two, and grandmother of four, she was a membership coordinator (协调员) for a trade association until she retired, and has since volunteered at the hospital one morning a week for 18 months.