1. (2023高三下·温州)  听材料，回答问题。

Hi, I'm not very satisfied with this tour. I paid really good money for the tickets,<br />so I would appreciate some help.<br />Oh, I'm sorry to hear that. I will try to help smooth out any difficulties.<br />Well, the tour guides can't seem to manage anything, and the accommodation is pretty<br />substandard to be honest.<br />OK, that is an issue we are aware of.<br />Is there anything in particular that is wrong with your room?<br />It's not very clean. The room always smells like smoke, despite the fact it is supposed<br />to be a non-smoking room.<br />How was the hotel restaurant?<br />Actually, a few people were ill on the second night after eating at the restaurant.<br />Our tour company takes pride in offering excellent tours. Please let me offer you a free tour<br />and lunch as an apology.<br />Hi, I'm not very satisfied with this tour. I paid really good money for the tickets,<br />so I would appreciate some help.<br />Oh, I'm sorry to hear that. I will try to help smooth out any difficulties.<br />Well, the tour guides can't seem to manage anything, and the accommodation is pretty<br />substandard to be honest.<br />OK, that is an issue we are aware of. Is there anything in particular that is wrong with your room?<br />It's not very clean. The room always smells like smoke, despite the fact it is supposed<br />to be a non-smoking room.<br />How was the hotel restaurant?<br />Actually, a few people were ill on the second night after eating at the restaurant.<br />Our tour company takes pride in offering excellent tours. Please let me offer you a free tour<br />and lunch as an apology.

1. （1） What is the woman doing?

   A . Asking for advice. B . Making a complaint. C . Doing an interview.
3. （2） What does the woman say about the room?

   A . It is not very tidy. B . It is a smoking room. C . It is well decorated.
5. （3） What will the man do next?

   A . Comfort the sick people. B . Close the hotel restaurant. C . Make up for the poor service.