Catherine Garland, a physics professor, started seeing "the problem" in 2019. She'd laid out the assignment clearly during an engineering course, but student after student was calling her over for help. They were all getting the same error message: The program couldn't find their files.
Garland thought it would be an easy fix. She asked each student where they had saved their project. "Could they be on the desktop? Perhaps in the Documents folder?" But over and over, she was met with confusion. "What are you talking about?" multiple students inquired. Gradually, Garland came to the realization: the concept of file folders and directories, essential to previous generations, understanding of computers, is gibberish to many modern students.
Garland's mental model is commonly known as "directory structure", the hierarchical system (层级体系) of folders used to arrange files. What have caused the mental model to change? It is possible that many students spent their high school years storing documents in the cloud storage like OneDrive and Dropbox rather than in physical spaces. It could also have to do with the other apps they're accustomed to. "When I want to scroll (滚屏) over to Snapchat, Twitter, they're not in any particular order, but I know exactly where they are," says Vogel, who is a devoted iPhone user. Some of it boils down to muscle memory.
It may also be that in an age where every user interface includes a search function, young people have never needed folders or directories. The first internet search engines were used around 1990, but features like Windows Search are products of the early 2000s. While many of today's professors grew up without search functions, today's students increasingly don't remember a world without them.
Some may blame the generational incompetence. An international study claimed that only 2 percent of Generation Z (born from 1997 onwards) had achieved the "digital native" level of computer literacy. But the issue is likely not that modern students are learning fewer digital skills, but rather that they're learning different ones. Garland, for all her knowledge of directory structure, doesn't understand Instagram nearly as well as her students do. "They use computers one way, and we use computers another way," Garland emphasizes. "That's where the problem lies."
