How to master tricky conversations at work
Many of us struggle to say what we need to at work. Whether it's asking for a pay rise or facing a co-worker over their behaviour, these conversations can be difficult to have without the other person getting angry.. Here's my tips on how to tackle your next difficult conversation.
Plan
First, you need to plan what you're going to say.. Write down what you want out of the conversation and be clear on what you want to happen as a result. For example, you may decide: "I want to get an agreement on deadlines for this project and a clear outline of who will be responsible for each task."
Prepare
The second thing you need to do is write down the key messages you want to get across in the conversation.. Remember to speak slowly, breathe. If you are particularly nervous, rehearse (排练) what you plan to say in front of a friend so you know you are coming across as you wish to.
Be empathetic
Finally, put yourself in the other person's shoes — however annoying that person might be. The useless boss who never gives you feedback is simply struggling with her own workload., the more we can plan how to work with them towards a successful outcome.
When you have the conversation, don't get blind-sided by fast talkers. If the person you're speaking to starts to avoid blame or your questioning, ask them what their part is in all of this and what they can take responsibility for. . And finally, if you feel under pressure, remember to respond slowly rather than reacting quickly.
A. Practise saying them out loud
B. Start with the end result in mind
C. The language you use is also important
D. The more careful you're with the language you use
E. The more we can understand the other person's worldview
F. To manage your emotions during a difficult conversation, breathe deeply
G. But not being able to have "that conversation" can hold you back in your career
