Four Common Communication Mistakes
It can be embarrassing to make mistakes in communication. For example, if you send an email with a grammatical error, you can end up looking unprofessional. For example, they can push away colleagues or customers. Now let's look at some common communication mistakes.
Spelling, tone and grammatical mistakes can make you look careless. That's why it's essential to check all of your communications before you send them. Sometimes, it can be difficult to see errors in your own work. So consider asking a colleague to look over key documents before you distribute them.
You always deliver bad news by email.
Would you announce something bad to others by email? If you did, you could upset them! Written communication channels don't allow you to soften difficult messages with non-verbal（非言语的）clues, such as body language. So if you need to deliver bad news, do this in person.
You tend to avoid difficult conversations.
At some point, you will need to give negative feedback（反馈意见）. It may seem wise to avoid such conversation. For instance, you may find that a small problem you "let go" soon grows into a big one. Preparation is the key to handling difficult conversations. Learn to give clear, actionable feedback.
You are reacting instead of responding.
Have you ever shouted at a colleague in upset, or sent a brief and unfriendly reply to an email, without thinking your point through? If so, you're likely to have reacted emotionally, instead of responding calmly. The kind of emotional reaction can damage your reputation.
A. You fail to have your work edited. B. But this can cause further problems. C. Difficult conversations can cause upset. D. You assume others understand your messages. E. You may give others the impression of lacking self-control. F. And they don't allow you to immediately deal with strong emotions. G. Other communication mistakes can have more serious consequences. |
