It was a cold and rainy day in March. Across the room in the store where Mandy1 , sat Laura, a woman about Mandy's age. Other workers did not2 Laura and they thought of her as3 and so did Mandy.
But sweeping the4 from her eyes, Mandy made up her mind to say something kind to Laura. Finally, she asked, "Do you know, Laura, that I've worked in this room with you for many years? And when I5 every time, I see you sitting there against the window. I think you have the prettiest hair that I have ever6 on anybody. "She7 . She meant it.
Laura looked up and said, "That's the first kind word anybody has ever8 to me since I've worked here. "After that, they often talked to each other after work. Through their9 , Mandy realized that Laura's coldness was10 shyness. They soon became friends. Other co﹣workers soon began to11 Laura in their activities, and she blossomed (绽放) like a flower after that, and for the first time, had found sunlight. The right words made a great12 when spoken in kindness.
Words have the power to tear down or to13 up. When they are both true and kind, they are instruments14 have great power. Never forget the power of15 .