Smart transportation is leading to the birth of new apps for smart cities in China. In recent years, technology companies have worked hard to speed up the use of robotaxis and Baidu is one of the pioneers.
In June 2019, Baidu started to test its driverless robotaxis in certain areas in Changsha. In 2020, its Apollo Go robotaxis, also known as "Luobo Kuaipao" in Chinese, officially began its service in certain areas in Changsha, Cangzhou and Beijing, with a safety officer sitting in the driver seat who would monitor(监视) the drive and deal with accidents. In March 2022, Beijing allowed Baidu to test fully driverless robotaxis on certain roads, which meant a further step forward. In June 2023, Baidu carried out its driverless taxi service in Shenzhen across an area of 188 km2 from 7 am to 10 pm daily.
Booking a ride on Apollo Go is as simple as a few taps on your phone screen. Passengers just need to tell the app Apollo Go or Baidu Map where they are and where to go. Then, a car will appear. With sensors (传感器) and cameras all over the car, a computer takes full control of the drive. A screen on the back seat shows customers the information of the ride and how the robotaxi "looks" at the space around to see other cars, humans, and anything else that might get in its way.
"The robotaxi goes at about the same speed, providing a good riding experience," a user posted online. By September 2023, the number of orders has reached four million. The user satisfaction rating for the Apollo Go app has reached 4. 9 out of 5 and 97.12% of the reviews are five-star ratings. So far, Apollo Go robotaxi service has covered 11 cities and by 2025, it plans to test its robotaxis in other 65 cities.
However, safety is the key in the development of driverless robotaxis. Didi and AutoX both had cases (事例) when the safety officer inside had to take over control of the drive. In the future, Apollo Go and the other companies should take more time to improve the system in order to provide comfortable and safe rides.
