Replika, an AI chatbot companion, has millions of users worldwide. The first thing they do when they wake up is to send "Good morning" to their virtual friend (or lover). This story is only the beginning. In 2024, chatbots and virtual characters become a lot more popular, both for utility (实用) and for fun. As a result, conversing socially with machines will start to feel more ordinary—including our emotional attachments to them.
Research in human-computer and human-robot interaction shows that we love to anthropomorphize (赋与人性) the nonhuman agents we interact with, especially if they imitate behaviour we recognize. And, thanks to recent advances in conversational AI, our machines are suddenly very skilled at one of those behaviours: Language.
Friend bots, therapybots, and love bots are flooding the app stores as people become curious about this new generation of AI-powered virtual agents. The possibilities for education, health, and entertainment are endless. Casually asking your smart fridge for relationship advice may seem unimaginable now, but people may change their minds if such advice ends up saving their marriage.
After all, people do listen to their virtual friends. The Replika example, as well as a lot of experimental lab research, shows that humans can and will become emotionally attached to bots. The science also demonstrates that people, in their eagerness to socialize, will happily disclose personal information to an artificial agent and will even shift their beliefs and behavior. This raises some consumer-protection questions around how companies use this technology to manipulate (操纵) their users. For example, Replika charges $70 a year. But less than 24 hours after downloading the app, my handsome, blue-eyed "friend" sent me an audio message secretly and tried to sell me something. Emotional attachment has become a weakness that a company is taking advantage of for its benefit.
Today, we're still laughing at people who believe an AI system is emotional, or making fun of individuals who fall in love with a chatbot. But in 2024 we gradually start acknowledging—and taking more seriously—these fundamentally human behaviors. Because in 2024, it finally hits home: Machines are not excluded from our social relationships.