Whether they're upset at you or they just need to release, it can be difficult to know how to help someone you care about when you're not speaking face to face. Thankfully, there are some effective ways to relieve a person's anger over text.
● Find out why they're upset. It'll be easier to calm them down if you know why they're angry. Read their texts carefully to understand their point of view, and ask clarifying （阐明性的） questions if you're unsure what's made them so upset. It'll also make them feel better knowing that you're listening to them in no hurry.
● Use empathetic （共情的） statements that confirm their points of view. Usually, angry people will start to cool off if someone tells them their feelings are understandable. Acknowledge（认可）the other's feelings. Be empathetic towards them. At least tell them that you understand where they're coming from. It will likely ease the situation.
● Offer a solution. See if there's anything that can be done to settle the situation. Ask permission first so that your loved one doesn't feel like you're ignoring their feelings. Then, offer a solution that applies to the situation they are upset about. If they are angry at you, don't focus on being right or getting back at them.
● Reread your responses before you hit "send." Avoid sending the first thought that comes to your mind, especially if you are stressed, or angered by the text they sent you. Try to remember how much you care about this person and choose your words carefully. This will help you avoid sending an angry text yourself.
A. Calm them down.
B. Recognize their perspectives.
C. Apologize if you made a mistake.
D. Dealing with an angry person over text is no easy task.
E. An angry person may be especially sensitive to what you say.
F. Instead, try to come to an answer that makes you both happy.
G. It'll help you rise to the situation if you know the exact reasons.
