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Deal with conflict(冲突)

    Losing friends is as easy as making friends if you don't know how to deal with anger and conflict. Conflict is part of everyone's  . It will show up at school, at work and at home. It's OK to feel angry, annoyed(恼怒的) or sad. These feelings are , but different people deal with in different ways. Some people shout, call people names, or even hit the person who has them. Others do their best to keep away from dissension(纠纷) but very few deal with conflict .

    Dealing with conflict is a step-by-step progress.  .you start talking about the problem, calm down, count to 10 and imagine a relaxing  . Then, say what is really bothering(使...烦恼) you, but watch how you express yourself. Don't complain. Share .you feel by using 'I'. For example, don't say "You are always ordering me to do this or to do that," but "I feel sad   you don't pay attention to what I think." You want people to your opinion so make sure you practice what you want to say. Listen carefully to the other person and accept that he or she might see the problem in a different way.

    Be open minded and willing to say sorry.