1. 听材料，回答问题。

Can I help you?<br />I bought a cell phone here a week ago, but there are many problems with it.<br />What are the problems?<br />This button often doesn't work.<br />I often can't hear clearly, and the back of the phone is too loose.<br />I want to exchange it.<br />Let me check your phone first.<br />I'm afraid I can't exchange it for you.<br />Look here.<br />It is slightly damaged.<br />You must have dropped it onto the ground.<br />But I haven't, madam.<br />I'm really busy this afternoon.<br />Could I speak to your manager, please?<br />I'm sorry, but he's not in the store now.<br />Then I'll come back tomorrow.<br />Can I help you?<br />I bought a cell phone here a week ago, but there are many problems with it.<br />What are the problems?<br />This button often doesn't work.<br />I often can't hear clearly, and the back of the phone is too loose.<br />I want to exchange it.<br />Let me check your phone first.<br />I'm afraid I can't exchange it for you.<br />Look here.<br />It is slightly damaged.<br />You must have dropped it onto the ground.<br />But I haven't, madam.<br />I'm really busy this afternoon.<br />Could I speak to your manager, please?<br />I'm sorry, but he's not in the store now.<br />Then I'll come back tomorrow.

1. （1） What does the woman do?

   A . A shop assistant. B . A repairer. C . A manager.
3. （2） What does the man want to do?

   A . To repair his phone. B . To buy a new phone. C . To exchange his phone.
5. （3） What does the woman think has happened to the phone?

   A . It has been damaged by the man on purpose. B . It dropped onto the ground. C . It dropped into water.