The story is told about what happened on a flight between a passenger and an air hostess. The passenger rang and told the air hostess (乘务员) that he needed a cup of 1to take his medicine when the plane just took off. She told him that she would2him the water in ten minutes.
Thirty minutes later, when the passenger's ring for3sounded, the air hostess was in a hurry. She was kept so4that she forgot to deliver (送) him the water. As a result, the passenger was5to take his medicine.She6over to him with a cup of water, but he7it.
In the following hours on the8, each time the air hostess passed by the 9 she would ask him with a smile10he needed help or not. But the passenger11paid attention to her.
When the passenger was going to get12the plane, he asked the air hostess to13him the passengers'booklet (意见薄). She was very14 She knew he would write down15words, which might result in the loss of her job. 16with a smile she handed it to him.
Off the plane, she17the booklet, and cracked a smile, 18the passenger put it, “On the flight, you asked me whether I need help or not for twelve times19 How can I refuse your twelve sincere（真诚的） smiles?”
That's20! Who can refuse twelve sincere smiles from a person?
