At a Dalkomm Coffee shop in Seoul, a robot takes orders from you through a mobile app or a touch screen and then makes fresh coffee. Coffee is just one of the many industries that use automated(自动化的) services in this technologically forward-thinking nation. Others include restaurants, food stores, banks and factories. The development comes as many Koreans, especially the young, are struggling to find work.
Just this week, workers who operate about 2,500 large cranes(吊车) at building sites went on strike(罢工).They were against the growing use of robotic small cranes for building. Other labor unions have also been against the use of automated devices instead of human workers at Emart, South Korea's biggest food store group.
South Korean officials also changed plans to completely automate the nation's road fee collection system. They acted after receiving blame for cutting 6,700 jobs. Instead, the system will be partly automated and keep all its existing human fee collectors.
South Korea had the highest percentage or robots to human workers in the world in 2017. The International Federation of Robotics says South Korea has 710 robots for every 10,000 workers. The international average is 85 robots per 10,000 employees.
South Korea's lowest permitted worker wage has increased by 27.3% over the last two years. This has led more businesses so cut labor costs by using automation, says Suh Yong Gu of the Business School at Sookmyung Women's University in Seoul.
Even with the job losses, South Korea's businesses are replacing employees with automation and young people are welcoming the change. Suh said, "Nowadays, Millennials those who were born after 1980 are prime consumers. This generation tends not to like meeting other people. So they like technology that enables people to minimize face-to-face interactions."