A passenger told an air hostess(空姐)that he needed a glass of water to take medicine when the plane just took off. She told him that she would bring him the water soon.
Twenty minutes later, when the passenger's ring for service sounded, the air hostess realized it at once. She was kept so busy that she forgot to bring him the water. Therefore, the passenger was held up (延迟) to take his medicine. She hurried over to him with a glass of water, but he refused it.
In the following hours on the flight, each time the air hostess passed the passenger, she would ask him with a smile whether he needed help or not. But the passenger never paid attention to her words.
When he was going to get off the plane, the passenger asked the air hostess to hand him the passengers' book-let(意见簿). She was very sad because she knew that he would write down some sharp words, which might make her lose the job. But with a smile she handed it to him.
Off the plane, she opened the booklet, and suddenly smiled. These were the passenger's words. " On the flight, you asked me if I needed help for twelve times in all. How can I refuse your twelve sincere smiles? " That's right! It was her twelve smiles that touched ( 感 动 )the passenger deeply and of course she wouldn't lose her job! It's true that caring for others and kind smiles can solve problems.